Refund policy

At Elevachi, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns policy. Please review the following guidelines:

1. Eligibility:

• Items must be returned within 14 days of receiving the order.
• Items must be unworn, unwashed, and in their original condition/ packaging.
• We apologise, but returns cannot be accepted for items due to buyer's remorse.

2. Returns Process:

• To initiate a return, please contact our customer service team at the form on the contact page.
• Provide your full name, order number and the reason for the return.
• Once your return is approved, we will send you details of where to return.
• Unfortunately, the customer is responsible for return shipping costs. Please use a tracked service to provide proof of shipment. 

3. Refunds:

• Refunds will be issued to the original form of payment within 5-7 business days after we have received and inspected the returned item. Refunds may be delayed due to processing times which will be varied depending on your bank.
• Original shipping charges are non-refundable.
  

4. Exchanges:

• We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Final Sale Items:

• Final sale items are not eligible for return or exchange unless they are damaged or defective upon receipt.

6. International Returns:

• International customers are responsible for return shipping costs and any applicable duties or taxes.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance.

8. Store Credit:

• Store credit may be issued upon request instead of a refund.

9. Policy Updates:

• We reserve the right to update our returns policy at any time. Please refer to our website for the most current information.