Shipping policy

Thank you for choosing Elevachi. We are dedicated to ensuring you have the best shipping experience. Please review our shipping policy below:

1. Processing Time
- Orders are processed within 1-3 business days.
- Orders placed on weekends or bank holidays will be processed the next business day.

2. Delivery Times
- United Kingdom: 2-3 business day(s)
- Mainland Europe: 5-7 business days
- International: 7-14 business day

3. Shipping
- United Kingdom - Royal Mail Tracked 48 (£4.99)
- Mainland Europe/ International; Royal Mail International Tracked & Signed (£11.99)
- Free UK shipping on orders over £40

4. International Shipping
- Delivery times and rates vary based on destination.
- Please note that international shipments may be subject to customs duties and taxes, which will unfortunately be the responsibility of the customer.

5. Order Tracking
- Once your order has been shipped, you will receive an email with tracking information.
- You can track your order using the tracking number provided via Royal Mail.

6. Shipping Address
- Please ensure your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.
- If you need to change your shipping address, please contact us immediately. Address changes cannot be made once the order has been shipped.

7. Delayed or Lost Packages
- If your package is delayed or lost, please contact our customer service team at the form on the Contact page.
- We will work with the shipping carrier to resolve any issues.